Terms of sale

Telgirent24.ee terms of sale

1. Scope and validity of the terms of sale
1.1. These Terms of Sale govern the rights and obligations that arise when goods (hereinafter the Product or Products) are purchased between customers of the Telgirent24 online shop (hereinafter the Buyer) and Rent Center OÜ, registry code 12906026 (hereinafter Telgirent24).
1.2. In addition to these terms, legal relations arising from purchases in the Telgirent24 online shop are governed by the legislation in force in the Republic of Estonia.
1.3. Telgirent24 reserves the right to change the terms of sale and sales prices. Changes are published on the Telgirent24 website www.telgirent24.ee.
1.4. By accepting the terms, the Buyer confirms that they have read the Terms of Sale, agree with them and will comply with them.

2. Prices
2.1. VAT of 24% is added to all prices in the Telgirent24.ee online shop.
2.2. Displayed discount percentages are rounded to the nearest whole number.

3. Placing an order
3.1. Products that can be added to a quote request can be purchased on the Telgirent24 website. To order a Product, add it to the quote cart.
3.2. Product prices and availability may change at any time without prior notice.
3.2.1. The Product price is shown on the Product page. For discounted Products, both the discounted and the regular price are shown.
3.3. The Buyer can view the contents of the cart by clicking the cart icon in the website header.
3.3.1. The quantity of Products in the cart can be changed by entering the required number in the quantity field.
3.3.2. Products can be removed from the cart by clicking the cross on the same row.
3.4. A delivery method must be selected before the order is placed.
3.4.1. A transport fee is added to all prices if the customer requires transport.
3.5. To place and confirm the order, click the button that submits the quote request.
3.6. A prepayment invoice is then issued, which is paid by bank transfer.
3.6.1. The order confirmation, i.e. the prepayment invoice, is sent to the Buyer’s e-mail address.
3.7. Telgirent24 dispatches the Products after the invoice has been paid.

4. Entry into force of the sales contract
4.1. The sales contract is deemed concluded when the prepayment due under the order confirmation has been received in Telgirent24’s bank account.

5. Delivery and handover of Products
5.1. After the sales contract has entered into force (the Buyer has paid the prepayment invoice), Telgirent24 prepares the order and hands it over to its logistics partners for delivery.
5.2. If a shipment is delayed for any reason, Telgirent24 customer support will agree a suitable delivery time with the Buyer.
5.3. To avoid delays, the Buyer must carefully check the delivery details they have entered.
5.4. If a Product does not conform to the terms of the contract, the Buyer may:
5.4.1. refuse the order or the performance of the outstanding obligation;
5.4.2. claim compensation for damage or a price reduction;
5.4.3. claim late payment interest if Telgirent24 is late in performing a monetary obligation.
5.4.4. Products damaged in transport, for example, are replaced for the Buyer. Damage to product packaging alone does not entitle the Buyer to a replacement.
5.4.5. If the Product cannot be replaced, the Buyer is refunded the price of the goods.
5.5. Telgirent24 is not liable for delayed delivery if the Products were handed over to the logistics partners on time and the delay was caused by circumstances that Telgirent24 could not influence or foresee.

6. Right of withdrawal
6.1. Products bought from the Telgirent24 online shop may be returned within 14 days of receipt. If a Product ordered from the online shop does not suit the Buyer, the Buyer may return it without giving a reason.
6.1.1. The withdrawal period ends 14 days after the day on which the Buyer, or a third party other than the carrier named by the Buyer, takes physical possession of the Products.
6.2. The right of withdrawal does not apply to sealed Products that are not suitable for return for health protection or hygiene reasons and have been unsealed after delivery.
6.2.1. In addition, the 14-day right of withdrawal does not apply if:
6.2.1.1. the Product was made to the Buyer’s personal needs;
6.2.1.2. the Product was made to the Buyer’s specifications;
6.2.1.3. the Product has been mixed or combined with another product or item so that they can no longer be separated;
6.2.1.4. the Product has been used for business or professional purposes.
6.3. When goods are returned, Telgirent24 refunds the price of the returned Product without delay and no later than 14 days from the day Telgirent24 is informed of the Buyer’s decision to return it.
6.3.1. If the Buyer has to send the Product back at their own expense, the price of the returned Product and the shipping cost are refunded within 14 days of receiving the return request.
6.4. The Buyer must return the Product to Telgirent24 without delay and no later than 14 days after notifying Telgirent24 of the wish to return it. The Product can be returned:
6.4.1. to the Telgirent24 office at Kuma tee 3, Peetri 75312;
6.4.2. to a parcel locker, using the code provided.
6.5. The deadline is met if the Buyer returns the Product before the 14-day period ends.
6.6. Telgirent24 may withhold the refund until it has received the returned product or the Buyer has provided proof of having sent it back, whichever is earlier.
6.7. To avoid being charged for any reduction in the Product’s value, the Buyer should handle and try the Product only as they could in a regular shop, and return it in its original packaging and complete (including all items in the product packaging). If the Buyer uses the Product more than needed to establish its nature and functioning, or does not return it in its original packaging and complete, the Buyer is liable for the reduction in the Product’s value.
6.7.1. If the returned Product has deteriorated, the Buyer is liable for the reduction in value caused by use beyond what is needed to establish its nature, characteristics and functioning. For this purpose the Buyer may handle and use the Product only as would normally be allowed in a shop.
6.8. Telgirent24 may submit claims for a reduction in the Product’s value to the Buyer no later than one month after the Product is returned.
6.9. If the Buyer has used or tried the returned Product in a way not normally allowed in a shop, or used it more than needed to establish its nature, characteristics and functioning, the Buyer is liable for the reduction in value and Telgirent24 may deduct that amount from the purchase price to be refunded. If the Buyer does not agree with the reduction in value stated by Telgirent24, the Buyer may turn to an independent expert. The expert’s costs are paid by the party whose position proves unfounded. If this cannot be determined, the costs are split equally between the Buyer and Telgirent24.
6.10. If the Buyer has not received the ordered Product, the Product does not match its description in the online shop or the Product has a defect, the Buyer does not need to submit a withdrawal notice within 14 days and may instead use the statutory right to file a claim.

7. Use of a purchased Product for business or professional purposes (including legal persons)
7.1. If the purchased Product has been used for business or professional purposes, or the buyer was a legal person, the standard claims procedure does not apply. In such cases the claim period is generally 6 months, or longer if the manufacturer allows it. If manufacturing defects appear during this period, the Product is replaced or repaired.
7.2. The Product is not replaced if:
7.2.1. the Product was made to the Buyer’s personal needs;
7.2.2. the Product was made to the Buyer’s specifications;
7.2.3. the Product is not suitable for return.

8. Liability and claims procedure
8.1. Telgirent24 and the Buyer are liable to each other for damage caused by breach of these terms in the cases and to the extent provided by the legislation of the Republic of Estonia.
8.2. Telgirent24 is liable for any non-conformity or defect of a Product sold to the Buyer that existed when the item was handed over and becomes apparent within two years of handover. During the first six months after handover, the defect is presumed to have existed at handover. It is Telgirent24’s obligation to rebut this presumption.
8.3. For a Product that does not conform to the contract, the Buyer may submit claims to Telgirent24 within two years of the day the goods were handed over. A claim must be submitted without delay and no later than two months after the defect is discovered. On discovering a defect, the Buyer must take reasonable measures to preserve and protect the Product, including not using a defective Product if using it would make its condition worse.
8.4. If the Product does not conform to the contract, the Buyer may rely on the legal remedies provided by law, including demanding repair or replacement of the Product. If repair or replacement is not possible, fails or causes the Buyer unreasonable inconvenience, the Buyer may withdraw from the contract and demand a refund.
8.5. Telgirent24 is not liable for defects caused by the Buyer or by improper storage or use of the Product. Defects include defects of the Product itself, not of its packaging.
8.6. If Telgirent24 or the manufacturer has given a sales warranty for the Product, the warranty terms are provided to the Buyer in writing with the Product and/or made available electronically in the online shop.
8.7. To resolve later problems, the Buyer must keep the purchase documents (invoice, contract etc.) proving that the Product was bought from a Telgirent24 office or the online shop. Without a document proving the sale, Telgirent24 may decline to resolve the problem.
8.8. If a defect appears in a Product bought from a Telgirent24 office or the online shop, the Buyer can contact Telgirent24 within two months:
8.8.1. at Kuma tee 3, Peetri 75312;
8.8.2. or by e-mail at info@telgirent24.ee or by phone at +372 53 565 100.
8.9. The defective Product must be presented together with the claim. If the Product needs to be sent for diagnostics or an expert assessment to establish the nature and cause of the defect, Telgirent24 and the Buyer agree on the maintenance and repair work.
8.10. A claim must state:
8.10.1. the Buyer’s name and contact details;
8.10.2. the date of the complaint;
8.10.3. the defect of the Product;
8.10.4. the demand made to Telgirent24;
8.10.5. a reference to the document proving the transaction or warranty, or a copy of it attached to the complaint.
8.11. Telgirent24 replies to the claim in writing within 15 days of receiving it. If Telgirent24 cannot reply within 15 days, it informs the Buyer in writing, giving the reason and the date by which the reply will be sent.
8.12. The Buyer may turn to the competent supervisory authority, the Consumer Protection and Technical Regulatory Authority, Sõle 23a, 10614 Tallinn, e-mail: info@ttja.ee. Online consumer disputes can be settled out of court in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council.
8.13. If the Buyer and Telgirent24 cannot settle a dispute by agreement, the Buyer may turn to the Consumer Disputes Committee, whose procedural rules and application form are available on the committee’s website. The committee resolves disputes arising from contracts concluded between the Buyer and the online shop. Examination of the Buyer’s complaint by the committee is free of charge.
8.14. The Buyer may turn to the European Union online dispute resolution platform for consumer disputes.

9. Force majeure
9.1. Telgirent24 is not liable for damage or delayed delivery of a Product caused by circumstances that Telgirent24 could not influence or foresee.

10. Data processing and security
10.1. All personal data of the Buyer/Customer obtained while visiting the Telgirent24 online shop and making purchases is treated as confidential, except where the courier needs the Buyer’s/Customer’s name, phone number and delivery address to deliver the goods, or in other cases provided by law.
10.2. An encrypted data channel with the banks protects the buyer’s personal data and bank details. The Telgirent24 online shop has no access to them.

11. Other terms
11.1. Product images are for illustration only.
11.2. Product prices and availability may change without notice. In such a case Telgirent24 reserves the right to cancel the sale and refund the Buyer to their bank account within a reasonable time.
11.3. Product information is checked and improved regularly. Details may have been updated since the Buyer’s last visit.

The Estonian version of these terms (Müügitingimused) prevails in case of any discrepancy.